I’ve been asked what a typical day looks like for our team – and the real answer is that there is no such thing as a ‘typical’ day, every day is different.  Some days we’re run off our feet, while on others the technology is all behaving and we can take a breather and chat over coffee.

However, given that not everyone knows all the services we offer, this might give you an insight – this all happened in one day at the beginning of February.

Leigh (the boss) was in Ashford deploying a new virtual server environment.  This included installing a Network Address Storage (NAS) drive, which for those non-techies reading, is like an external hard drive attached to a network allowing everyone plenty of storage without the need for lots of separate hard drives, so information is not fragmented.

Kyle was in Romney at an educational charity we support.  We had installed a new firewall on site the previous Friday and there were some teething issues to sort out. Some of these related to the government rules and regs and checking that the software complied with those.

There was also some adjustment needed to make the firewall less vigorous, as it was blocking some things that shouldn’t have been blocked.

Josh had a day off – which meant that all the phone enquiries had to be fielded in between other work.  These included clients who:

• Couldn’t connect multiple monitors to their laptop and needed to make the right connections and have the proper adaptors.
• Wanted a screen installed to run their business planner, which is a huge screen, so that they can plot who is where and doing what.
• Were having problems with the speed of their laptop and the wireless card.
• Needed to order new equipment
• Had finished construction of the internal walls in their new office, and advised that they’re moving in on Friday! That gives us four days to look at what their network needs are, provide a quote, get it approved, then set up the network, configure it and patch everything in and test everything is working.

Trying to juggle on site work with enquiries was a challenge and, at the end of the day we felt a bit like all the plates were in danger of spinning off.  However, in retrospect we achieved a lot.

Tomorrow we’ll be running the tech for a meeting, knitting in the room attendees with remote delegates so everyone knows what is going on.

There’ll be at least one site visit to assess requirements – and who knows what else our clients will want!  At least life is never boring.